Technical Support Analyst

Auckland, New Zealand

Description

About Propellerhead

Our software powers some of the largest ideas in Government, Commercial, and Non-Profit institutions in New Zealand, and our clients include Auckland Transport, Ministry of Education, Auckland Museum, Skinny, and NZ Post.

We are a technology partner, and believe continuous advances in technology allow us to utilise newer and better ways of solving problems for our clients and their users.

We question the status quo, and understand the need for constant evolution in the relentless pursuit of excellence. This drives our mission at Propellerhead.


Culture And Approach

We live and die by the quality of our team, and our company is made up of some of the brightest minds in New Zealand software development.

We believe great people shine when given the freedom to lead. Our approach is designed to produce maximum value by stepping out of the way and clearing roadblocks for our team. We take influence from Agile, Lean Startup, Design Thinking and Holacracy, and we build solutions in a series of small increments. Each iteration provides an opportunity for adaptation based on user behaviour and increasing insights.

Our teams are full of problem-solvers who happen to use code, and we put a premium on communication, collaboration, openness, and flexibility.


The Role

You will be a key member of the operations optimisation team who ensure the smooth running of our clients' software systems. You will use your strong technical analysis skills and work alongside software developers and DevOps engineers to institute a continuous improvement programme for each product under support. Your role will include:


Requirements

Skills and experience

Benefits


PLEASE NOTE:

You Must Be In Auckland For The Interview:

We require applicants to be in Auckland for the interview process. Candidates that progress may be asked to agree to a police background check, credit history check, other assessments and provide evidence of qualifications.

You Must Provide A Cover Letter:
We receive and read many job applications every week, and one component we value very highly is your cover letter. We cannot progress your application without one. This is your chance to tell us more about who you are, what you value, and why you care about your work. Instead of bland and cliche-filled, we value authentic and personal. This will go towards getting you to the next stage.

OTHER DETAILS

Learn more about working for Propellerhead in this comprehensive blog post.

Learn more about our company here.

All other current listings are available on propellerhead.workable.com

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