Technical Support Analyst

Auckland, New Zealand


About Propellerhead

Our software powers some of the largest ideas in Government, Commercial, and Non-Profit institutions in New Zealand, and our clients include Auckland Transport, Ministry of Education, Auckland Museum, Skinny, and NZ Post.

We are a technology partner, and believe continuous advances in technology allow us to utilise newer and better ways of solving problems for our clients and their users.

We question the status quo, and understand the need for constant evolution in the relentless pursuit of excellence. This drives our mission at Propellerhead.

Culture And Approach

We live and die by the quality of our team, and our company is made up of some of the brightest minds in New Zealand software development.

We believe great people shine when given the freedom to lead. Our approach is designed to produce maximum value by stepping out of the way and clearing roadblocks for our team. We take influence from Agile, Lean Startup, Design Thinking and Holacracy, and we build solutions in a series of small increments. Each iteration provides an opportunity for adaptation based on user behaviour and increasing insights.

Our teams are full of problem-solvers who happen to use code, and we put a premium on communication, collaboration, openness, and flexibility.

The Role

You will be a key member of the operations optimisation team who ensure the smooth running of our clients' software systems. You will use your strong technical analysis skills and work alongside software developers and DevOps engineers to institute a continuous improvement programme for each product under support. Your role will include:


Skills and experience



You must provide an in-depth cover letter in order for us to move your application forward. This is critically important, and we cannot progress your application without one. This is your chance to tell us more about who you are, what you value, and why you care about your work. We value authentic and personal above all else, as it helps us learn more about you. This will be around 200 - 250 words.


We require all applicants to be in Auckland for the interview process. We cannot hire you without meeting you in person first. Please do not apply if you can't travel to Auckland for an interview. *Current European hiring may mean we are in Scandanavia periodically. Candidates that progress may be asked to agree to a police background check, credit history check, other assessments and provide evidence of qualifications.


Learn more about working for Propellerhead in this comprehensive blog post.

Learn more about our company here.

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